FAQ for Students
Our highly trained staff can take you on a guided property tour. Due to volume, we recommend setting an appointment for your tour of the community. Once you have decided to lease at Palm Trace Landings Apartments, reservations can be made online 24-hours a day or in our offices regular normal business hours. Apartments are reserved on a first-come, first-served basis. To reserve an apartment, you must submit an application for all roommates, pay an application fee for all applicants, and remit an application deposit.
All applications (including Guarantors) must be submitted for screening either online or in person within five business days.
After all applications have been submitted for screening, the application deposit (and any additional deposits required) must be paid online or in person within two business days or the application process will be canceled.
Once you place an application deposit on an apartment, online or in-person, the application deposit becomes non-refundable should you choose not to go through with the lease. Therefore, we ask everyone to be 100% certain before placing an application deposit on an apartment.
When you apply for our apartment waitlist, a leasing representative will have you fill out a list of location preferences and other information about the apartment you desire.
We place people into apartments using the preferences provided, with consideration to how early you rented your apartment. For example, if two applicants want to be on the second floor and there is only one apartment available on the second floor, the applicant who rented first will get the second floor. The other applicant will get the closest location to what they want. We try to accommodate everyone’s requests as best as possible, but we are not always able to honor all of your requests. Remember, the earlier you rent, the better chance you will have of getting your preferences. We will notify each resident of their apartment assignment by early summer.
The security deposit is a monetary amount that is held with the apartment until after the end of your residency to ensure that you fulfill your lease obligations. This deposit is NOT USED TOWARDS RENT. It is refundable within 30 days of the end of your residency, minus any damages or unpaid balances.
A guarantor may be required if the applicant does not meet the income requirements for their selected apartment. The purpose of a guarantor is to guarantee your payment and adherence to the contract you sign.
Guarantors MUST live in the United States, provide their social security number and photo ID to be screened, and meet all other requirements outlined in the Prospect Qualifying Criteria. The Lease Contract Guaranty must be signed before moving in.
Joint liability leases bind you to your roommates for the full amount of the monthly rent and any other balances due, including any final charges such a cleaning, damages, final utilities, etc. when processing your Move-Out Statement. Among you and your roommates, you may split the rent as you see fit, but it must all be paid by the due date. Each roommate may have an own online account from which to pay rent. Rent payments by check or money order are also accepted in our office.
When you move in, we will give you an Inventory and Condition Form. It is very important to note the condition of your apartment at this time. This form will be compared to the condition of your apartment when you move out. We will also give you details on exactly what we expect of your apartment when you move out. If you follow these instructions, you should have no problems receiving a fair refund if all other balances are covered at the time of move out, and proper notice is given.